WE’RE HERE TO HELP
Whatever you want to know about our products, and
whatever support you need, you are welcome to contact us
and we will help. For your convenience, here are answers to
some of the most frequently asked questions.
What delivery time
can I expect?
Once we receive your order, you will get an order confirmation. It usually takes about 1-3 business days for you to receive your products.
If you have not received your order confirmation please contact us!
We’re happy to announce that we now offer free shipping worldwide (customs not included).
It usually takes 1-3 days to receive your items, but may take up to 7 days for some destinations.
The metal wall mounts are treated to better withstand gusting winds, pounding rain, treacherous rust and harmful corrosion. Galvanizing is one of the industry’s best tricks for preventing weather damage.
I don’t know
Can you send
a new one?
If you have any questions about billing or payment, we recommend that you contact Klarna. Klarna provides all our billing service and can help you with these questions. Send an email to them at: info@klarna. com or call 08-12012010
How do I return or exchange an item?
All our customers always have 14 days to return a purchase and we follow international mail order laws. If you return something to us, use the original packaging whenever possible. If you should receive a damaged product, we will of course refund the return postage. Please note: you are responsible for ensuring that the parcel reaches us. If you want to track your return, we recommend sending the parcel by registered mail. Check with the postal service where you live for information on how this works. We cannot refund the cost for using registered mail.
If you have paid by credit card, the money will be reimbursed to your credit card in about 10 days after we receive your item. If you have ordered by invoice, you do not pay the invoice fee or shipping. If you have already paid the full invoice amount, contact www.klarna.com for a refund.
Note: be sure to get a confirmation from us that we have received your return.
What is ”tricot
Tricot reinforcement prevents the hose from kinking or bending. So you can wrap, twist or dance with your hose and its water flow will remain constant.
Can the hose
Yes, we certainly hope so. All hoses with dense reinforcements expand approximately 20% from the pressure in the hose.
After watering, remember to turn off the water source, not just the spray nozzle. The sun’s heat on a water-filled hose builds pressure. This can cause more swelling than necessary.
Do you have
If you treat them like the gems they are, they will keep shining for years. In other words, the better you care for your Garden Glory products, the longer their lives will be. We recommend that you let your Garden Glory products rest indoors for a well-deserved winter beauty sleep.